1. Where This Policy Applies
This Privacy Policy covers everything Woofadaar runs: the Woofadaar app, our website woofadaar.com (including the community and the contact form), and our shop, where we sell products such as the Diwali Woof Box. Where something applies to only one of these, we say so.
Woofadaar is currently available to users in India. This Privacy Policy is written under Indian law, primarily the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and is intended for users located in India. If we expand to other regions in the future, we will update this policy with the additional rights and provisions that apply.
By creating an account, using Woofadaar, or placing an order, you agree to the collection and use of information as described here.
2. Information We Collect
We collect three broad types of information to operate and improve the app:
Information you give us
- Account details: name, email address, password (or your Google or Apple sign-in instead), city, optional profile photo
- Dog profile information: name, breed, gender, date of birth, weight, photos, health concerns
- Anything you submit through community posts, feedback, support requests, or the contact form
- If you buy from our shop: your name, phone, email, delivery address, and order details
Information you create in the app
- Daily health logs (meals, exercise, water, mood, energy, sleep, weight)
- Symptom records, medication schedules and dose entries, vaccination records
- Community questions, answers, upvotes, bookmarks, and any photos attached to them
- Your chats with the in-app assistant, saved to your account so you can come back to them. You can delete any chat.
- Voice notes you use to log: they are turned into text and the recording is not stored
What is publicly visible
Questions and answers you post in the community, along with the display name and profile photo shown on them, are publicly visible on woofadaar.com and can appear in search engines such as Google. Everything else stays private to your account: your email address, your dog's health logs, medications, reminders, and health reports are never published. If you want a community post of yours removed from public view, contact us using the details in the Complaints section and we will take it down.
Information collected automatically
- Device and operating system details, app version
- How the app is used, such as which screens are opened (linked to your account, used only to improve the app)
- Crash and error reports
- Push notification tokens for the device you have the app installed on
3. How We Use Your Information
We use what we collect to:
- Provide the core features of the app: your account, your dog profiles, health logs, reminders, and the community forum
- Generate AI-powered health insights, daily tips, and reports based on your dog's information
- Send transactional and reminder notifications (email or push) for things like account verification, medication schedules, vaccinations, and community replies
- Understand how the app is used so we can improve features and fix bugs
- Keep the platform secure against fraud, abuse, and unauthorised access
We process this information on the basis of your consent (given when you create an account), the performance of our service to you, and our legitimate interest in operating and improving Woofadaar.
4. AI-Powered Features
Woofadaar uses artificial intelligence to provide health insights, symptom analysis, daily tips, and health reports. To generate these, your dog's health data (breed, age, weight, recent logs, the symptoms you select) is sent securely to our AI service provider for processing. The provider does not retain the data beyond what is needed to return a response.
Important: AI-generated content is for informational and educational purposes only. It does not constitute veterinary advice, diagnosis, or treatment. Always consult a qualified veterinarian for your dog's health needs.
6. Shop Orders (Diwali Woof Box and other products)
You don't need an app account to buy from our shop. When you order, this is what we collect and why:
- Your details: name, mobile number and email, so we can confirm your order and reach you about it
- Delivery details: address, pincode, city and state, so the courier can deliver
- Order details: what you bought, quantity, bandana size, amount paid, and order and payment status
- Your consent: the time you agreed to our terms at checkout
- A scrambled form of your IP address: used only to stop repeated or fraudulent orders. We never store the IP address itself
Checking delivery: when you enter a pincode on the product page, only the pincode is sent to our courier to get the delivery price and date. Nothing else about you is sent.
Payment: payment is handled by Razorpay. We never see or store your full card, UPI or bank details; we only receive whether the payment succeeded.
Who gets your order details: Razorpay (to take payment), Delhivery (your name, phone and address, to deliver), and our email provider (to send your order emails). Nobody else.
What we use it for: processing, packing and delivering your order, sending order and tracking emails, handling replacement requests, and keeping the records Indian tax law requires. We don't use your order details for marketing unless you separately agree to it.
How long we keep it: order records are kept for as long as Indian tax law requires, then deleted.
7. Contact Form
When you write to us through the contact form on woofadaar.com, we receive your name, email, subject and message in our inbox so we can reply. We also keep a scrambled form of your IP address, only to block spam. We never store the IP address itself.
8. Security
We take security seriously and use industry-standard measures to protect your data, including:
- Encryption in transit and at rest
- Industry-standard password hashing, so your password is never stored as plain text
- Secure session tokens for authentication
- Restricted internal access to user data
- Regular review of our security posture
No service on the internet is 100% secure, but we work to protect your data with the care it deserves.
9. Data Retention & Account Deletion
We keep your data for as long as your account is active, or as long as needed to provide the service. You can delete your account at any time from Profile → Settings → Privacy and Security → Delete Account in the app.
When you delete your account:
- Your personal data, dog profiles, health records, community posts, and associated data are removed from our active systems
- Photos you uploaded are unlinked from your account. To have the files removed from our image hosting provider as well, email hello@woofadaar.com and we will do it within 30 days
- We keep a weekly backup of our database for up to 90 days, only to recover from a system failure. Your data leaves the backups within 90 days
- Usage data is unlinked from you and may be kept to understand how the app is used
- Shop order records are kept for as long as Indian tax law requires, even after the account is deleted
- Once the steps above are complete, the deletion is final and cannot be undone
10. Your Rights Under the DPDP Act
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to access: See the personal data we hold about you. Most of this is visible inside the app under your profile, dog details, health logs, and community activity.
- Right to correction and completion: Edit your profile, dog details, and health records at any time directly inside the app.
- Right to erasure: Delete your account and the data associated with it from Profile → Settings → Privacy and Security → Delete Account.
- Right to a copy of your data: Email us and we will work with you to provide a copy of the personal data we hold about you.
- Right to grievance redressal: See the Complaints section below.
- Right to withdraw consent: You can withdraw your consent to any non-essential processing at any time by adjusting your settings, contacting us, or deleting your account.
We aim to respond to any data rights request within 30 days at hello@woofadaar.com.
11. Users Under 18
Woofadaar is for people aged 18 and over. We don't knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has signed up or placed an order, email hello@woofadaar.com and we will delete their data.
12. Push Notifications
With your permission, we send push notifications for things like medication and vaccination reminders, health insights, community activity, and daily engagement nudges. You can disable push notifications at any time through your device settings, or fine-tune categories at Profile → Settings → Notification Preferences inside the app.
13. Photos and Media
With your permission, the app accesses your camera and photo library so you can upload dog photos, community post images, and feedback screenshots. Photos are stored with our image hosting provider. You can remove individual photos at any time by editing the relevant profile, post, or entry. When you delete your account, photos are unlinked from it; email us and we will remove the files from our image hosting provider within 30 days.
14. We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to any third party. We do not run advertising inside the app. Your data is used to provide and improve Woofadaar, and nothing else.
15. Complaints
If you have a privacy concern or a complaint about how we handle your data, email hello@woofadaar.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
16. Data Breach Notification
If we become aware of a personal data breach that is likely to affect you, we will notify the Data Protection Board of India and the affected users as required under the DPDP Act, with details of what happened, what data was involved, and what steps we are taking to address it.
17. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top and notify you through the app or by email. We encourage you to review this policy periodically.
18. Contact Us
For any questions, concerns, or requests about this Privacy Policy or how we handle your data, please email hello@woofadaar.com. We aim to respond within 30 days.
19. Your Consent
By creating an account and using Woofadaar, you confirm that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described here.