1. Where We Deliver
We deliver across India to every pincode our courier partner, Delhivery, serves. If we find after you order that we cannot deliver to your pincode, we will tell you and refund you in full. We do not ship outside India.
2. Dispatch Time
Orders are packed and handed to the courier within 2 business days of a successful payment. Business days are Monday to Saturday, excluding public holidays.
Pre-orders. Some festive boxes, such as the Diwali Woof Box, are sold as pre-orders. The product page shows when they ship (for the Diwali Woof Box 2026, every pre-order is handed to the courier on 25 October, and orders after that ship the next day), rather than within 2 business days of payment. We do not promise delivery by a festival date: once a box is dispatched, the delivery time depends on the courier.
3. Delivery Time
Enter your pincode on the product page to see the estimated delivery date for your address. Most orders arrive within 1 to 7 days of dispatch; remote areas such as Ladakh or the islands can take longer. These are estimates from our courier partner, not guarantees.
4. Shipping Charges
Delivery is based on our courier's rate for your pincode and the size and weight of your order, and includes packing. Orders of 10 or more boxes to one address may ship together as one shipment at a lower combined rate. The delivery charge is always shown at checkout before you pay. Prices on Woofadaar are in Indian Rupees (INR).
5. Tracking Your Order
Once your order is dispatched, we email you the courier name and a tracking link at the address you gave at checkout.
6. Address and Failed Delivery
Please check your address and phone number carefully at checkout. If a delivery fails because the address was incomplete or incorrect, or nobody was available to receive it after the courier's attempts, the parcel returns to us. We can reship it once you confirm the correct details; the extra shipping cost is charged to you.
If you need to change the address, email us before your order is dispatched.
7. Damaged or Missing Parcels
If your parcel arrives damaged or opened, please note it with the courier if you can and email us photos within 24 hours of delivery. If your tracking shows delivered but you have not received it, tell us within 24 hours. We will investigate with the courier and replace the item, as set out in our Replacement Policy.
8. Contact Us
For any shipping question, email us with your order ID in the subject line. We reply within 2 business days.
- Business
- WOOFADAAR
- Address
- B-29, Srushti Apartment, S No 82, Guru Ganesh Nagar, Kothrud, Pune, Maharashtra 411038
- hello@woofadaar.com