We make the Diwali Woof Box in a small, limited run, and we want yours to arrive just right. If something in your box arrives damaged, defective, or missing, we'll replace it. Please read how it works below.
This is a replacement-only policy. We do not offer refunds of any kind.
How it works
- Check your box as soon as it arrives.
- Raise a request within 24 hours of delivery (delivery = the time your courier marks it delivered). Requests after 24 hours can't be accepted.
- Email hello@woofadaar.com with your order number and clear photos of the damaged item and the outer packaging. An unboxing video, if you have one, helps us sort it out fastest.
- We'll verify and, once approved, ship a replacement of that item at no cost to you.
What “damaged or defective” means, item by item
Festive bandana
Covered if it arrives: torn or with holes, with open stitching, fraying at the edges, with a misprinted design, or in a different size than the one you ordered.
Calming plush toy
Covered if it arrives: torn, or with the filling coming out.
Himalayan yak chew
Covered if it arrives: in a torn, unsealed, or leaking pack; or broken into small crushed pieces.
Care card
The care card is not eligible for replacement.
Missing item
If any item is missing from your box, that's covered - tell us within 24 hours and we'll send it.
What's not covered
- Change of mind: because this is a limited, festive product, we can't take it back for a change of heart.
- Ordering the wrong bandana size: please use the size guide before ordering (we only replace a size that differs from what you actually ordered).
- Normal use or wear: a toy your dog has played with or chewed, a chew that's been given to your dog, or a bandana that's been worn or washed.
- Damage caused after delivery: including a dog chewing or tearing the toy or bandana.
- Requests raised after 24 hours of delivery.
- The care card.
Good to know
- Replacements are subject to availability from our limited run. We'll always do our best to get your replacement to you in time for Diwali, but during the festive rush we can't guarantee a delivery date.
- One replacement per item, per order.
- We may ask a couple of follow-up questions or for an additional photo before approving, just to understand what went wrong.
Questions?
Write to us at hello@woofadaar.com. We're dog parents too, and we'll look after you.
- Business
- WOOFADAAR
- Address
- B-29, Srushti Apartment, S No 82, Guru Ganesh Nagar, Kothrud, Pune, Maharashtra 411038
- hello@woofadaar.com